Refund Policy

01Eligibility

• Refunds are considered within 14 days of purchase for technical issues that prevent reasonable use after contacting support.
• We may provide resolution via troubleshooting, credits, or a refund depending on the situation.

02How To Request

• Email info@rachavo.com with your account email, purchase details, and a brief description of the issue.
• Our team typically responds within 2 business days.

03Processing

Approved refunds are issued to the original payment method. Timing may vary by provider, usually within 5–10 business days.

04Subscriptions & Credits

• Subscription changes take effect on the next billing cycle unless otherwise noted.
• One-time credit packs are designed for flexible usage across projects.

05Limitations

To keep things fair, we may not be able to refund cases involving extensive usage after purchase or issues outside our control. We’ll always try to find a reasonable solution.